Frequently Asked Questions
Everything you need to know about bringing Hali into your home.
What materials are used in Hali products?
We prioritize sustainability and durability, using premium materials such as FSC-certified hardwoods, organic linens, and recycled metals to ensure your home pieces last a lifetime.
How long does shipping take for furniture items?
Standard shipping for small decor takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 2-3 weeks depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made furniture is final sale.
Do you offer assembly services?
Yes, our 'White Glove Delivery' option includes professional assembly in the room of your choice and removal of all packaging materials for a stress-free experience.
Are your textiles machine washable?
Care instructions vary by fabric. Most of our cushion covers and linens are machine washable on a gentle cycle, while our hand-woven rugs require professional cleaning.
Do you provide fabric swatches?
Absolutely. You can order up to five complimentary fabric swatches through our website to see and feel the textures in your own space before committing to a purchase.